100% Satisfaction Guarantee On all our Photography We stand behind every photograph we sell at Back Roads of Vermont and promise you the absolute best online shopping experience. We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. Low Price Guarantee We guarantee our prices are already the lowest you will find anywhere. We constantly check to ensure our customers are getting the absolute best deal. When comparing our prices with other online retailers, please make sure you are checking the total price of the exact same item plus any shipping costs. Our price match guarantee does not apply to membership clubs or auction houses. We would be very surprised if you find a price lower than ours. However, if you do, please let us know and we'll match it at the time of your purchase because we want you as our customer. We do not price match after you receive your order. One-Year Photography Product Guarantee Most companies only offer a 30 day warranty. But at Back Roads of Vermont - we will stand behind all our photographs for 1 FULL YEAR from the date of purchase. We will gladly replace any defective item at no charge. 30-day No Hassle Return Guarantee on all our Photography We want you to be completely satisfied with your photography purchase - if you're not, please contact us to return or exchange the photograph and frame within 30 days of receipt of your purchase. Item must be returned in new, unused and resalable condition, and in its original packaging. A credit or refund will be issued upon our receipt of the item less any shipping costs. A restocking charge may apply to specifically noted items. Custom orders or Pet Door Chime Mats can not be returned due to their uniqueness and personalization to your specific request. Extremely Low Shipping We offer FREE ground shipping or extremely low shipping on almost every product we sell. It's just one more way for us to provide you the absolute best online shopping experience. Quick Shipping We offer Quick Shipping on almost every product we sell. We guarantee your items to leave our warehouse quickly so you can begin enjoying them as soon as possible. Contact a Back Roads of Vermont Product Specialist We are committed to providing you with the best customer service and product knowledge in the industry. Our friendly Product Specialists are ready to answer your questions or assist you in any way. With 3 easy ways to contact us, shopping online has never been easier. Product Returns Email Us:Back Roads Of Vermont   Contact Information Mail To: Back Roads of Vermont 200 Sandra Circle Burlington, Vt.  05401   Back Roads of Vermont Specialists are available: Mon-Fri 8:00 AM to 10:00 PM EST and Sat-Sun 9:00 AM to 7:00 PM EST

Sales Policies:

	Sales Tax will be charged on all orders delivered to an address in California (CA)
	Customer must inspect all goods upon receipt and notify Back Roads of Vermont. within 7 business days if any products are missing or damaged.
	Unless otherwise indicated, products sold with a Manufacturer's/Factory/Direct Warranty may be returned to Back Roads of Vermont. within 7 days of receipt for replacement or service under warranty
	After 7 days following receipt of a product sold with a Manufacturer's/Factory/Direct Warranty, products must be returned directly to the product's maker (or point of contact specified at the time of purchase) for warranty service.
	Products returned for any reason other than exchange or replacement may be subject to a 15% return fee
	Shipping fees and/or return shipping costs are not refundable and will not be borne by Back Roads of Vermont. Products shipped directly from manufacturers are available for shipment to the 50 US states with the exception of Massachusetts, but not to international, APO/FPO, or US territory or possession addresses. These products are also not eligible for payment by COD, and must be signed for upon delivery. Products to which these restrictions apply are indicated as such on the page describing the product, as well as various stages of the shopping and checkout process.
	No exchanges for defects after 30 days, replacement parts or units well be replaced at at the current retail rate.
	All direct replacements are limited to product availability. If an exact replacement for a returned item is not available, a credit will be issued or the product will be substituted with one of same-or-better specifications
	Other than Gift Certificates, credits expire 6 months after the date they are issued
	All products being returned for exchange or repair, must be issued a Return Materials Authorization (RMA) number by our Technical Support or Customer Service Staff BEFORE they are returned
	Unauthorized/unmarked returns will not be honored
	RMA numbers are valid for and products must be returned to Back Roads of Vermont. within 30 days of issue
	To be accepted, all products being returned must be clearly labeled with the assigned RMA number and accompanied with a printed copy of the sales order or invoice
	Customers must pack any item(s) being returned completely, with all manuals, cables, accessories, software, etc., as if they are new and in working condition
	Regardless of condition, all products must be packaged appropriately so as not to incur physical damage during return shipping, damaged product(s) will be returned to customer
	Failure to follow these guidelines will invalidate both the RMA and the warranty
	Back Roads of Vermont. will not be responsible or held liable for any incidental or consequential damages arising from the use of any product(s) it sells
	Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective"
	Back Roads of Vermont. reserves the right to refuse service to anyone